You make the call

Invaluable Parenting Skills, According to Every Parenting Class I Have Ever Taken

  • pay attention to your child’s body language, repeat back what you hear them saying
  • stay calm and don’t take their behavior personally
  • children need parents to be in control; take charge
  • teach your kids that their feelings are OK, but show them healthy ways to express them

Things I Learned Today in Customer Service Training

  • active listening/paraphrasing
  • if the customer is upset, don’t let them bait you into getting upset, too
  • stay in control of your own emotions so you can stay in control of the situation
  • affirm a customer’s frustrations; feeling understood may help them focus on the business at hand sooner

So, am I to think of my children as customers, or my customers as children?

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About Grape

I've got the world's best kids and husband. Great house, steady job. I'm living the American dream. The trick is to appreciate it. I'm working on that part.
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